Privacy information for the TraderAdd service

This Privacy Policy applies to TraderAdd public web properties, including traderadd.com and app.traderadd.com, and to the product experiences, support workflows and related services that link to this policy.

It explains what information TraderAdd collects, how that information is used, when it may be shared, and what choices users have regarding their information.

TraderAdd may collect information users provide directly, such as name, email address, login credentials, support messages, billing details, broker exports, screenshots, journal notes, goals, plans, tags and other account content submitted through the service.

TraderAdd may also collect technical and usage information automatically, including device and browser data, IP address, authentication events, pages viewed, timestamps, feature usage, import activity, diagnostic logs and security-related telemetry needed to operate and protect the service.

If a user connects or uploads information from third-party sources, TraderAdd may process the records required to normalize, store, review and analyze that data inside the product.

• Account and authentication information
• Trade history, journal entries, tags, plans and screenshots
• Billing, subscription and support communications
• Usage, diagnostics, security and anti-abuse records

TraderAdd uses information to provide and improve the service, authenticate users, import and organize trade data, generate analytics, support AI-assisted review features, process subscriptions, respond to support requests and maintain platform reliability.

Information may also be used to detect abuse, investigate incidents, enforce terms, comply with legal obligations and communicate important operational, billing or product notices.

• Operate journaling, analytics, calendar, dashboards and planning workflows
• Enable imports, data validation, summaries and AI review experiences
• Secure accounts, detect fraud and investigate misuse
• Support billing, customer support and service communications

Where data protection laws require a legal basis for processing, TraderAdd may rely on performance of a contract, legitimate interests, consent, or compliance with legal obligations depending on the context of the processing activity.

Legitimate interests may include service security, abuse prevention, product maintenance, analytics, service improvement and internal operational reporting, provided those interests are not overridden by applicable user rights.

TraderAdd may share information with service providers and subprocessors that support hosting, storage, email delivery, authentication, billing, customer support, infrastructure monitoring and other core operational needs.

Information may also be disclosed when necessary to comply with law, enforce agreements, protect rights or safety, investigate fraud or abuse, or as part of a merger, financing, acquisition or similar business transaction.

TraderAdd does not describe the service as a platform for selling personal information to unrelated third parties.

TraderAdd retains information for as long as reasonably necessary to provide the service, maintain account records, comply with legal obligations, resolve disputes, enforce agreements and preserve security or audit trails.

Retention periods may vary based on the type of information, whether the account remains active, the sensitivity of the data, and whether longer retention is required for billing, fraud prevention, compliance or legitimate business purposes.

TraderAdd uses administrative, technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure or destruction. No system can guarantee absolute security, and users remain responsible for safeguarding account credentials and access to their devices.

If TraderAdd becomes aware of a security incident affecting personal information, it may take steps required by applicable law and operational necessity, including investigation, containment and user notification where appropriate.

TraderAdd may process or store information in countries other than the user’s home jurisdiction, including through infrastructure or service providers operating internationally.

When required, TraderAdd may rely on appropriate transfer mechanisms or contractual protections to support cross-border processing.

Depending on applicable law, users may have rights to access, correct, update, export, restrict, object to or delete certain personal information. Users may also have rights related to consent withdrawal or marketing preferences where those concepts apply.

Privacy requests or questions can be sent to support@traderadd.com. TraderAdd may request reasonable verification before completing a request that affects account data or security-sensitive information.

TraderAdd is not intended for children under the age required by applicable law to consent to data processing or use the service independently. If TraderAdd learns that personal information has been submitted in violation of this restriction, it may take steps to delete the information.

TraderAdd may update this Privacy Policy from time to time to reflect product changes, legal requirements or operational updates. When changes are material, TraderAdd may update the effective date and take additional notice steps if required.

Questions about this Privacy Policy or privacy-related requests may be sent to support@traderadd.com.

If a separate customer agreement, enterprise order form or jurisdiction-specific privacy notice applies to a particular relationship, that document may supplement this policy for that context.